Banquet Manager

JOB SUMMARY:

• Lead coordinator for all event logistics with full responsibility for the proper preparation and execution of events.
• Consult with Sales Directors on properties options related to the needs of the groups during the sales and detailing process (load-in scheduling, available property merch for welcome bags and pricing, available activities & pricing, food service options and pricing, floor layouts, event & meeting logistics, etc.).
• Participate in planning of and preparation for in-house events and promotional groups initiated by Marketing & PR teams.
• Create BEO & Banquet Checks as needed.
• Lead wedding tastings as scheduled by Sales Directors (at least 2-months prior to event).
• Schedule and lead BEO meetings 10 days prior to group arrival (standing Wednesday meetings).
• Following BEO meeting, take on direct communication directly with group contacts to confirm details, make and last minute changes, and prepare property staff.
• Manage Event Rentals and supply orders as needed by properties, including relaying invoices to Accounting.
• Create internal service timeline, floor plan, and service materials for event catering team.
• Manage/Confirm supply ordering. Order corporate group snacks/beverages, confirm bar ordering as needed with Senior F&B Manager. Ensure proper inventory management is in place with ordering of special products, receiving, product storage, and overall organization of in-house inventory.
• Maintain/update event operation SOPs.
• Coordinate and supervise pre-event set-up as needed with property teams (i.e. Maintenance).
• Consult with Sales/Event Management on any contract, room list, or billing questions that arise while group is on-site.
• Post all group charges in CiTY within 48hrs of event ending and finalize group billing with Director of Events.
• Supervise load-in, rental deliveries, securing of liquor deliveries, and vendor arrivals.
• Act as point of contact for vendors and group/primary during events/meetings.
• Direct Event set-up. Ensure proper floor plan, set up AV needs, quality presentation of catering items, and overall décor.
• Manage ambiance of event by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere such as proper lighting, music volume, cleanliness, decorations (i.e. candles lit, plants looking healthy, etc.).
• Lead pre-event stand up meetings with proactive communication to staff. Identify service plans, VIPs, timeline, and assign event preparation tasks to event staff.
• Expedite catering service during event and supervise team execution.
• Manage all in-house cash revenue and proper cash handling procedures. Make cash drops as directed by accounting.
• Coordinate workflow to ensure a smooth-running operation.
• Record any in-service changes to BEO for proper billing purposes.
• Supervise event breakdown and close venue at end of event.
• Report and post final event billing to Director of Events.
• Assist team members as needed to promote a positive teamwork environment. All leaders are expected to perform any duty of their own employees. Leaders should be present on the floor and assisting their teams in all operational needs at peak service times.
• Practice conscious knowledge of food allergies and safety in preparation.
• Attend all scheduled meetings and training sessions.
• Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.
• Work effectively with other personnel in a positive, professional manner. Lead by example with professionalism and high standards of guest services and quality of work.
• Work professionally with all third-party vendors and suppliers as a point of contact.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to the General Manager.
• Communicate with other managers and staff in a positive, efficient, and friendly manner.
• Flexibility to step into whatever role is needed to deliver exceptional service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
• Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

• Ability to remain standing for up to 10 hours
• Ability to remain stationary in a…