Front Desk Agent

Overview

Join to apply for the Front Desk Agent role at MCR Hotels. Residence Inn Fort Lauderdale Pompano Beach Central.

• Check-in/Check-out: ensure guests are checked in/out in a timely manner; contact guests after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
• Guest Relations: greet guests happily upon arrival and throughout their stay with a smile; use guests’ names whenever possible.
• Guest Satisfaction: all team members work together to contribute to great guest satisfaction scores.
• Recovery: handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: have strong knowledge of all features of the hotel facility and amenities.
• Events: be aware of and support all groups and events at the hotel.
• Technology: understand relevant technology for the role.
• Phone Etiquette: answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness and Organization: keep front and back-of-house areas clean and well-organized; pitch in to clean guest rooms and public spaces as needed.
• Product Consistency & Quality: follow checklists accurately and ensure 100% accuracy; complete shift handover reports on time.
• Uniform and Professionalism: wear a clean, approved uniform; be well-groomed and wear a nametag while greeting guests with a smile.
• Teamwork & Communication: communicate clearly, honestly, and professionally; be willing to go beyond traditional duties to meet guest and business needs.

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Ability to work well under pace and pressure.
• Effective listening, conflict resolution, and communication skills.
• Hospitality and guest service mindset.
• Age 18 years or older.
• Willingness to work a varied schedule including evenings, nights, weekends, and holidays.
• Punctual clock-in/clock-out; break adherence; notify supervisor when calling out.
• Physical ability to stand, type, lift up to 25 pounds, and move around the hotel.
• English language proficiency for reading, writing, and communication.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement opportunities
• Health, dental, and vision insurance after 30 days for full-time team members