Sales Support Representative

Be among the first 25 applicants. This range is provided by Delta Light Group North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $70,000.00/yr

The Sales Support Representative works to understand customer expectations and ensure excellent service standards by responding efficiently and accurately to customer inquiries. They organize and communicate details related to a specific project through project deliverables coordination, communicating with internal and external customers, and ensuring that all project milestones are met. Active listening and clear communication allows the representative to navigate problem‑solving.

This role is essential for maintaining organization, efficiency, and clear communication throughout the life of a project, providing a positive experience for the customer.

• Maintain communications between all customers and individual departments within the company, including answering customer emails, telephone calls and Teams meetings.
• Ensure all new POs and change orders received from customers are processed within 24 hours.
• Own the order in SAP and collectively work with internal departments (Engineering, Finance, Procurement/Planning, Shipping) to obtain all relevant and accurate information to meet the project’s requirements and deadlines.
• Effectively communicate order confirmation, prepayments, ESDs, order details and technical support to customers.
• Proactively monitor orders to avoid potential issues or technical concerns through internal meetings and open order review.
• Provide technical support to agents and specifiers as needed, including product design, usage and installation.
• Process RGAs/rework/replacement orders and work with Engineering/Production to ensure components are available for repair or provide an alternative lighting solution.

• Associate’s degree in business or technical field required;
  Bachelors preferred.
• Excellent verbal and written communication skills required.
• Successful experience in a fast paced, multitasking environment required.
• Strong working knowledge of Microsoft Office (Outlook, Teams, Excel, Word), Internet.
• Ability to learn new and complicated systems quickly, with a strong background in ERP systems and other databases.
• SAP Business One or SAP S/4 HANA software experience is strongly preferred.
• Experience in Lighting is preferred.

• Medical insurance
• Vision insurance
• 401(k)

Referrals increase your chances of interviewing at Delta Light Group North America by 2x

Apply BELOW