Customer Support Technician; On-site

• * 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
• * Ability to quickly learn new systems in a fast-paced environment.
• * Strong problem-solving, analytical thinking, and adaptability.
• * Able to manage multiple priorities and work independently or in a team.
• * Effective under pressure, with strong organizational and time-management skills.
• * Entry-level Tier 1 role supporting low- to medium-complexity issues.
• * Works under general guidance from senior IT staff, following documented procedures and checklists.

• * Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• * Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).

• * Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
• * Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary.
• * Assists in the resolution of application, hardware and software problems.
• * Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• * Assist in coordinating audiovisual setups and providing video conferencing support.
• * Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• * Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• * Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• * Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• * Collaborate with and assist other areas of the IT department on projects and initiatives.
• * Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• * Participate in after-hours (evening and weekend) on-call rotation.
• * Travel to remote locations to provide support as needed.
• * Perform other duties as assigned.
• * Must be able to lift 50 pounds.

• * Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine's recognition as one of America's Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida.

Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the Tax Watch Productivity Awards and partner to Florida Tax Watch.

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client.

Equal employment opportunity employer.