Technical Customer Service Specialist

** Supervisor role:
** No - Must be able to work with the hotline team to verify maintenance contracts and ensure proper inventory is on hand to support current contracts.  Must also work with field service personnel, as required to resolve customer issues with and without the field technician on site. Role can be expanded to be trained on testing and Troubleshooting CCRT I/O cards.  

In addition, training to build surface mount CCRT I/O boards on our Pick and Place assembly line will be provided.

Collaborate with technicians and the engineering department to duplicate and resolve the issues.  Must also work with cost accounting on inventory related projects.  Work with field personnel to identify failures and provide RMA’s for return

Work with cost accounting on all inventory related issues.
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* Qualifications/Requirements:

** Over 1 year of customer service experience is preferred. Experience working with others or in a team to solve specific issues. Technical experience with computer assembly and test preferred.

Note:

This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional training.
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