Guest Services Associate

Join the #1 Rated Scuba Dive Center in South Florida as a full‑time Guest Services Sales Associate in Pompano Beach, FL.

This full‑time on‑site role focuses on generating sales of destination, enhancement, and lifestyle products by delivering superior customer service and customer education. The Guest Services Sales Associate manages reservations and communicates effectively with guests while maintaining a retail environment.

• Guest Services, Customer Service, and Reservations skills
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast‑paced environment
• Attention to detail and problem‑solving abilities
• Knowledge of scuba diving and water sports
• Previous hospitality experience is beneficial

• Facilitate sales of all product categories
• Assist in cleaning and maintaining the orderly appearance of the store
• Maintain up‑to‑date product knowledge and respond to customer inquiries
• Stock and replenish merchandise
• Coordinate product exchange and transfers
• Answer phone calls and email inquiries
• Mark or tag prices on merchandise
• Arrange displays to promote sales
• Complete sales transactions and maintain proper cash accountabilities
• Fill tanks and conduct inspections following company‑sponsored visual inspection training
• Adhere to all company policies, procedures, and practices
• Other tasks as assigned by the Owner, General Manager, Store Manager, or designee
• Schedule charter boats and SCUBA courses
• Handle return‑to‑manufacturer requests for damaged equipment within warranty

Must be a certified scuba diver with competency; 18 years or older; reliable transportation. Must be a U.S. citizen or have a work permit to work in the USA.

Preferred Requirements:
Current SCUBA instructor with insurance; 1 + year retail or sales experience.

Email:

Entry level

Full‑time

Retail