Inside Sales Represenative

Position requires a rotating schedule; some days the department is open from 7 am to 10 pm and some Saturdays are required. Nights and weekends are also required for this role.

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within the organization. Develop a close working relationship with customers and all coordinating departments.

• Identify customer and department needs and satisfy them effectively.
• Maintain and develop assigned customer base.
• Work with a knowledge of all products and categories to drive penetration of existing accounts.
• Cross‑train and foster solid working relationships within the department and with other departments.
• Input orders into the computer system.
• Through telephone and other media, sell all major product categories by presenting new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
• Maintain necessary company and customer files.
• Manage daily tasks and reports related to order processing, shipments, deliveries, customer needs, and other assignments as needed.
• Support company sales and gross profit projections and goals.
• Adhere to operational procedures.
• Attend meetings as scheduled.
• Collaborate with the sales team.
• Advance education and knowledge of products, company, and industry through assigned and self‑directed internal courses, meetings, and other resources.
• Participate in department sales meetings as scheduled and in other activities as requested.
• Work different days, hours, and overtime may be needed occasionally.
• Adhere to all applicable GMP, personal hygiene, and SQF policies and procedures.
• Perform other duties as required.

• High school diploma or general education degree (GED)

• One (1) year minimum experience in sales and/or customer service position preferred.
• Specialty food, specialty business, and/or culinary experience preferred.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Strong numeric and alpha‑numeric data entry skills.
• Proven ability to communicate effectively in a positive manner both verbally and in writing.
• Attention to detail, accuracy, effectiveness, and efficiency.

• Pursues knowledge, education, training, and development opportunities.
• Shares expertise with others.
• Provides customer service to internal and external customers.
• Solicits internal and external customer feedback to improve service and processes.
• Responds to requests for service and assistance.
• Maintains confidentiality.
• Participates in meetings, presentations, and demonstrations.
• Ability to read, comprehend, and analyse written information including general business periodicals, professional journals, technical procedures, or governmental regulations.
• Communicates clearly and effectively through written, spoken, and other media.
• Contributes to building a positive team spirit.
• Follows policies and procedures.
• Supports the organization's goals and values.
• Uses time efficiently, prioritises and plans work activities.
• Treats others with respect and consideration regardless of their status or position.
• Adheres to safety and security procedures.
• Reliable and timely attendance.
• Follows instructions and management direction.
• Strong communication and interpersonal skills.
• Knowledge of sales techniques, marketing principles, products, company, industry, and related areas.
• Ability to effectively present information and respond to questions in one‑on‑one and small group situations with associates, managers, representatives, and others.
• Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas.
• Ability to assess situations and problem‑solve with and/or without direction and instruction.

• The physical demands described herein are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the…