Service Technician II - Crane

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• Maintains a minimum set of tools required for job performance
• Works in a neat, orderly, and safe manner while caring for and maintaining company machines/equipment
• Demonstrates utilization of dealer computer systems for work orders and other documentation
• Repairs or replaces defective parts on machinery/equipment, disassembles components, properly cleans parts, and inspects components to ensure maximum reuse for cost control
• Tests, diagnoses, and adjusts failures of equipment
• Creates repair estimates and submits information to substantiate quotes and estimates
• Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor, ensuring they are legible and accurate with sufficient detail for service accounting needs
• Works under the guidance of a qualified shop or field service technician in the disassembly, repair, re‑assembly, and testing of components
• Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost overrun prior to job completion; may assume the lead person position temporarily when required
• Maintains personal company service literature and remains highly aware of technical changes in the industry
• Performs other duties as assigned

• Safety:
  Fully supports, encourages, and follows safe work behavior; considers safety of paramount importance in the workplace
• Job Specific
  
  Skills:
  
  Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources
• Communication:
  Uses active listening skills and conveys information clearly; ensures others having a need to know are kept informed
• Information Gathering:
  Checks all appropriate sources for information needed; documents sources and organizes the information accordingly
• Planning and Organizing:
  Creates realistic schedules, follows them, evaluates progress, and prioritizes key action steps
• Takes Initiative:
  Resolves issues without requiring direction; makes difficult decisions in a timely manner
• Customer Oriented:
  Demonstrates concern for satisfying external and/or internal customers and responds quickly and effectively
• Confidence and Drive:
  Approaches challenging tasks with a “can‑do” attitude; driven to see projects and tasks through to successful completion
• Self‑Aware:
  Conscious of one’s own feelings, character, and personality and understands how behavior impacts others
• Personal Development:
  Takes responsibility for personal learning and development by acquiring and refining technical and professional skills

In 1962, Ring Power Corporation became a full‑line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami.

Ring Power also has eight facilities outside of Florida – Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California – to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service. In order to preserve the “Customers First” reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

• Formal
  
  Education:
  
  High School diploma or GED
• Experience:
  
  3-4 years

• Able to easily and effectively comprehend written material and communicate orally and in writing with…