Account Manager​/Dispatcher

Job Description

Account Manager/Dispatcher at PhiGEM

Join one of the biggest names in Healthcare Technology Management. Energetic and passionate? You should apply.

Founded by Philip Revien and Michael Fischer in 2014, 626 provides maintenance expertise on all medical technology equipment manufacturers and modalities. With more than 100 employees nationwide, we are one of the fastest-growing third‑party companies in the healthcare technology management market.

• Supervise, dispatch and coordinate the tasks of field service engineers and imaging centers.
• Effectively coordinate and schedule field technical services activities and resources to ensure customer expectations and commitments are met.
• Provide support to customers for emergency situations and communicate with emergency dispatch when necessary.
• Serve as the main point of contact for all service customers and ensure that expectations are met.
• Make sure all service requests and dispatches are well documented, coordinated and prioritized, and organized for review and follow up when necessary.
• Develop work schedules according to workloads.
• Update and maintain all call handlings and special service process documentation and follow processes to maintain quality completion of work.

• Associate or Bachelor’s Degree preferred.
• One year of related work experience required.
• Reliable transportation, valid driver’s license for running local errands.
• Intermediate computer skills including MS Office.
• Ability to pass a background check.
• Highly motivated, energetic, with strong attention to detail.
• Great listener and strong written and verbal communication skills.
• Organized, go‑getter who remains calm and upbeat in all types of situations.

• Comprehensive medical benefits.
• Paid holidays and personal time off.
• 401(k) options.
• Career growth and advancement opportunities.
• Fun work environment with excellent company culture.

626 Holdings, LLC and 626 AWI, LLC provides employment opportunities to all individuals regardless of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability or genetic information. Please note that this job description is not a complete and comprehensive list of duties and responsibilities required of the employee. Responsibilities or duties can change at any time with or without notice.

• Employee Type:
  Full-Time
• Location:
  
  Pompton Lakes, NJ
• Job Type: Account Services
• Experience Level: Entry Level
• Date Posted:
  July 15, 2019

• Entry level

• Full-time

• Sales and Business Development
• Medical Device