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Service Dispatcher

Job in Pompton Lakes, Passaic County, New Jersey, 07442, USA
Listing for: Precision Garage Door Service
Full Time position
Listed on 2026-01-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Join to apply for the Service Dispatcher role at Precision Garage Door Service
.

We are seeking a highly motivated and organized Customer Service / Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.

Responsibilities
  • Receive incoming service requests from customers, technicians, or sales representatives.
  • Efficiently schedule service appointments based on technician availability and geographic location.
  • Maintain clear and professional communication with customers regarding appointment times and any delays.
  • Confirm appointments with customers and provide estimated arrival times.
  • Input data into the dispatching software or system, ensuring data integrity.
  • Monitor and manage technician availability and workloads.
  • Handle emergency service calls promptly and effectively, dispatching technicians as needed.
  • Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
Qualifications
  • Bilingual proficiency in English and Spanish is a plus.
  • High school diploma or equivalent.
  • Previous experience in dispatching or customer service is a plus.
  • Strong organizational and multitasking skills.
  • Excellent communication and detail oriented skills.
  • Proficiency in using scheduling and dispatching software.
  • Ability to work well under pressure and adapt to changing priorities.
  • Knowledge of the garage door industry is a bonus but not required.
Benefits
  • Top-tier medical, dental, and vision coverage, plus life insurance and 401k plan.
  • Generous PTO including vacation, sick, and personal time.
  • Bonus opportunities.
  • Paid training.
  • Company events.
  • Breakfast and snacks.
  • Growth opportunity and career path.
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