Dispatcher, Customer Service​/HelpDesk

We are seeking a highly motivated and organized Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.

• Receive incoming service requests from customers, technicians, or sales representatives.
• Efficiently schedule service appointments based on technician availability and geographic location.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching software or system, ensuring data integrity.
• Monitor and manage technician availability and workloads.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.

• Comprehensive benefits including top-tier medical, dental, and vision coverage, life insurance, and 401k plan.
• Generous PTO including vacation, sick, and personal time.
• Bonus opportunities, paid training, company events, breakfast, and snacks.
• Growth opportunities and clear career path.
ul>
Requirements
• Bilingual proficiency in English and Spanish is a plus.
• High school diploma or equivalent.
• Previous experience in dispatching or customer service is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and detail-oriented skills.
• Proficiency in using scheduling and dispatching software.
• Ability to work well under pressure and adapt to changing priorities.
• Knowledge of the garage door industry is a bonus but not required.

Join our team and be a part of our mission to provide exceptional garage door services to our customers!

Location:

Pompton, NJ