Client Care Representative

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Competitive salary

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
• Updates clients accounts with proper information
• Outbound calling to customers for service reminders
• Light email marketing and online marketing duties
• Light Administrative duties

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Good conflict resolution skills

• Proficiant with Service Titan CRM
• Proficiant in Excel
• Sales Expierence
• Expierence working within a franchise system or Plumbing and Trades Industry
• Marketing content creation and execution (online and email)