Br -Customer Service Representative

BR 18 - CUSTOMER SERVICE REPRESENTATIVE I

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal-opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications.

RCB Bank is dedicated to building relationships, contributing to our communities, and embracing boldness.

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

Someone responsible for providing exceptional service to customers opening and maintaining deposit accounts and suggesting and explaining products and services.

• You have strong customer service, interpersonal and communication skills.
• You possess knowledge of bank products, services, and regulatory requirements.
• You enjoy working in a fast-paced work environment and managing multiple tasks and deadlines simultaneously.
• You care about your community and have a desire to be involved.

• Open and maintain deposit accounts, executing all CIP requirements.
• Understand all products and services and explain them accurately when offering to customers.
• Work with customers to resolve questions and concerns, escalating to the appropriate supervisor or department when necessary.

• Minimum one year of proven customer service experience.
• Previous experience in banking and knowledge of banking processes.
• Basic clerical skills with the ability to manage multiple tasks effectively.
• High school diploma or GED.

• Previous CSR experience.

A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs.

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer, and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day.

Individuals must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation. The individual is expected to perform job functions with general supervision and work effectively as a member of a team and independently. They must collaborate harmoniously with co-workers, staff, and customers. This position requires regular and reliable attendance and the ability to work varying hours.

RCB Bank is an equal-opportunity employer. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans’ status, sex, national origin, physical or mental disability, or any other legally protected class.

• Entry level

• Full-time

• Other

• Banking