Sales Support & Customer Support Representative

This job is posted by the PCDA and hired by Century Products. The contact will be C

Century Products is seeking a Sales Support & Customer Support Representative to support our Business Development and Logistics teams. This position plays a key role in managing customer communications, processing orders, and ensuring accurate, timely coordination between customers and internal departments. This is a support‑driven role focused on customer service, order accuracy, and follow‑up—not commission‑based sales.

Customer Support & Account Coordination

• Serve as a primary point of contact for customers via phone and email
• Respond to customer inquiries regarding orders, quotes, and order status
• Enter and maintain accurate customer orders and records in ERP and CRM systems
• Follow up with customers to confirm order accuracy and satisfaction
• Assist with resolving order discrepancies, returns, or service issues

Sales & Business Development Support

• Support Business Development with quotes, new account setup, and follow‑up communication
• Handle inbound inquiries and assist with outbound follow‑up as directed
• Support sales activity in designated areas of need (no pricing authority)
• Assist with trade show and event follow‑up by documenting leads and opportunities

Internal Coordination

• Coordinate with Logistics regarding shipping schedules and customer updates
• Work with Accounting on invoice or payment‑related questions
• Maintain organized documentation related to orders, quotes, and customer communication
• Prepare basic reports related to orders and customer activity

• Associate degree in Business, Agriculture, Communications, or a related field preferred
• Equivalent combination of education and relevant experience may be considered
• 2+ years of experience in sales support, customer service, or order processing preferred
• Experience in manufacturing or distribution environments is a plus
• Proficiency with Microsoft Office (Excel, Outlook) and CRM/ERP systems
• Strong communication skills and attention to detail
• Ability to manage multiple priorities in a fast‑paced environment
• Customer‑focused mindset with a collaborative approach

• Onsite position based in Ponca City, OK
• Office‑based role with regular phone and computer use
• Occasional light lifting (up to 20 lbs)
• Interaction with production or warehouse areas as needed