Digital Solutions Specialist

Digital Solutions Specialist

Job Description Department:
Mertz Information Systems Job Status:
Full-TimeFLSA Status:
Hourly, Non-Exempt

Reports To:

Digital Solutions Supervisor

Location:

Ponca City, OKAmount of

Travel Required:

Minimal

Work Schedule:

Monday - Friday, 8 a.m.

- 5 p.m. (Overtime as needed.)Positions Supervised: n/aPosition Summary The Digital Solutions Specialist is responsible for delivering high quality technical support and implementing digital solutions that enhance operational efficiency across corporate and field environments. This role focuses on troubleshooting, maintaining, and optimizing IT systems, applications, and connectivity solutions, ensuring seamless technology performance for end users.

The Digital Solutions Specialist will work closely with IT infrastructure, cybersecurity, and application teams to resolve technical issues, support field specific technologies (including frac and data van systems), and contribute to process improvements. This position requires strong technical expertise, problem solving skills, and a commitment to providing exceptional user support while driving adoption of emerging technologies and best practices.

Essential Functions (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may")Technical Support & Troubleshooting:
Provide hands on support for hardware, software, networking, and end user devices in both corporate and field environments.

Field Technology Support:
Assist with setup, maintenance, and troubleshooting of field based systems, including frac and data van connectivity and functionality.

System Maintenance & Optimization:
Monitor system performance, apply updates, and ensure compliance with security and operational standards.

Incident Resolution:
Respond to and resolve technical issues promptly, escalating critical incidents as needed.

Collaboration & Documentation:
Work with cross functional teams to implement solutions and maintain accurate documentation of processes and configurations.

Process Improvement:
Identify opportunities to streamline support workflows and enhance user experience.

Training & Knowledge Sharing:
Support training initiatives for end users and contribute to team knowledge base development.

Perform other related duties as assigned to assist with successful operations and business continuity.

Position Requirements Must be legally authorized to work in the United States without the need for sponsorship.

Must be at least 18 years of age or older.

Successfully passes all applicable general pre employment testing including but not limited to background check, pre employment drug screening, pre employment fit tests, pre employment aptitude and/or competency assessment(s).Overtime may be required and in person, predictable attendance in Ponca City, OK.Valid U.S. Driver's License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

Education/Experience Level Associate or Bachelor’s degree in Information Technology, Computer Science, or related field. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree.
2+ years of experience in IT support or technical operations.

Hands on experience with troubleshooting hardware, software, and network connectivity.

Familiarity with IT service management tools and ticketing systems.

Knowledge of field based technologies (e.g., frac and data van systems) preferred.

Understanding of cybersecurity principles and compliance standards.

Industry certifications a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)
Qualifications, Skills, Competencies, and Abilities Strong technical troubleshooting and problem solving skills.

Excellent communication skills for interacting with technical and non technical users.

Ability to manage multiple tasks in a fast paced environment.

Proficiency in IT support tools, remote support platforms, and monitoring software.

Adaptability to evolving technologies and willingness to learn new systems.

High level of professionalism, confidentiality, and integrity.

Physical Requirements /Work Environment The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential…