Branch Manager

Location:
Total Plumbing Swansea

We are looking for an experienced and motivated Branch Manager to take full responsibility for the efficient, profitable, and customer‑focused running of our branch. Reporting to the Regional Operations Manager, you will lead by example, driving performance, ensuring compliance, and delivering outstanding results.

• Oversee the day‑to‑day running of the branch, ensuring smooth operations across all processes and procedures.
• Lead, motivate, and develop your team to achieve sales, service, and performance targets.
• Build and maintain strong relationships with customers and suppliers, resolving issues effectively.
• Drive sales growth by identifying new opportunities, markets, and customer needs.
• Manage purchasing, stock control, and merchandising to maximise efficiency and minimise wastage.
• Deliver against financial targets, ensuring strong cash flow and profitability.
• Maintain high standards of Health & Safety, compliance, and company policy throughout the branch.
• Support staff through recruitment, induction, training, and regular performance reviews.

• Proven management experience, ideally in a builders’ merchant, retail, or trade environment.
• Strong leadership skills with the ability to inspire and develop a team.
• Excellent commercial awareness and financial acumen.
• A customer‑first mindset with strong communication and problem‑solving skills.
• Organised, proactive, and able to deliver results under pressure.

This is a fantastic opportunity to a leading name in the Welsh building supplies sector with a strong reputation for customer service. You'll be joining a supportive & collaborative team and a business that values growth, development, and success.

Some of the benefits of working for us include Company Car/Car Allowance, Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Private Health Care, Death in Service, formal training and career progression opportunities.

Hours of work:
An average of 41.25 hours per week, Monday to Friday between 7:30am - 4:30pm. Every other Saturday 08:00 - 12:00

Salary:
Depending on Experience

If you’re ready to take ownership of a branch, lead a successful team, and make a real impact, we’d love to hear from you.