Customer Success Agent - Call Center

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Summary:

To be considered, you must be local to Jacksonville, FL. The Agent, Customer Success, will support FMC’s Call Center operations. The role involves providing exceptional service to customers, answering their queries, and resolving issues. You should bring energy, a positive attitude, and a willingness to learn. Ability to multitask and thrive in a fast-paced environment is essential. Excellent communication skills are required to listen, understand, engage, and respond effectively via phone, email, or letter.

Patience and politeness are vital, along with maintaining confidentiality and data security.

Essential

Job Duties and

Responsibilities include:

Answering inbound and making outbound calls, responding to customer requests promptly, and ensuring high-quality service.

Providing information and assistance by accessing loan details and delivering accurate information quickly.

Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses.

Working as part of a team to explain policies and find solutions in a positive manner.

Building positive relationships with customers to ensure they feel secure and well-cared for.

Maintaining regular and punctual attendance, and complying with all policies.

Performing other related duties as assigned.

Education and/or Experience

• High School Graduate/GED
• 0-1 Years related work experience preferred

Licensure, Certification, Requirements:

None required

Specialized Skills & Knowledge Requirements

N/A

People Management Level:

This position is an individual contributor.

Workplace

Conditions:

• Standing/Sitting/Walking:
  Occasionally (up to 33%)
• Kneeling/Crouching/Squatting/Bending:
  Occasionally (up to 33%)
• Reaching/Working Overhead: N/A
• Repetitive Hand Motion:
  Occasionally (up to 33%)
• Special Vision or Hearing Requirements: N/A
• Pushing/Pulling (up to 20 pounds): N/A
• Lifting/Carrying (up to 20 pounds): N/A
• Driving: N/A

Environmental Risks:

Exposure to hazardous materials, chemicals, and fumes: N/A

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities regardless of race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40+), disability, military status, genetic information, or other protected classes.

Americans with Disabilities Act:

Applicants and employees who are or become disabled must be able to perform essential job functions, with or without reasonable accommodations. HR will review requests case-by-case.

Job Responsibilities:

The duties listed are not exhaustive and may change based on organizational needs.

Additional Details:

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other

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