Practice Manager, Operations

Practice Manager of Operations

Ponte Vedra Premier Dental is looking for a Practice Manager of Operations to join our team.

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

• Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients.
• Guide your team by focusing on constant and never‑ending improvement, creating an environment where team members become masters of their individual roles.
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder.
• Oversee the daily operations of the office, including filing patient claims with insurance companies, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels.
• Select, onboard, train, coach, and retain world‑class team members.
• Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance.

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
• Continuing education to develop your full potential and become a true business partner to our supported Doctors.
• Access to an expansive network of mentors and networking opportunities.
• Top‑quality technology to assist in your daily responsibilities, allowing for greater efficiencies and exceptional patient care.

Ponte Vedra Premier Dental, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a great team that thrives on collaboration, communication and community.
• Be part of a patient‑focused practice that prioritizes comfort, trust, and long‑term relationships with the families we serve.

• Associate’s or Bachelor’s degree or 3‑5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
• Experience working in a fast‑paced and customer‑centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.
• Will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training will be required, and the individual must protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds ilability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year (some travel will eventually be involved).
• A tuberculosis (TB) test is required for all new hires in dental office positions, except in FL & TN; this is arranged during the pre‑employment process.

Not Applicable

Full‑time

Management and Manufacturing

Wellness and Fitness Services;
Hospitals and Health Care

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.