Resident Services Monitor; Part-Time

The Resident Services Monitor works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills, is detail oriented and able to multitask. Meets and greets residents and their guests. Conducts sales transactions using the Point-of-Sale (POS) system. Able to understand and react to emergency response and access control procedures; and accurately maintains daily logs, records and forms. The Resident Services Monitor will be assigned to work at both the Anastasia Club and the Discovery Center in accordance with operational, shift, and scheduling needs.

• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests and invitees.
• Monitors and controls Electronic Access Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, reports and forms.
• Resolves and follows-up on all complaints/issues.
• Knows, understands and informs Residents and Guests of adopted rules and regulations, and proper conduct
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and follows established safety procedures.
• Other duties as required.

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Monday-Sunday, Morning, afternoon, and evening shifts available

As a part-time non-exempt associate, you will be eligible for supplemental benefits. Occasional travel may be required to attend training and other company functions.

$17.00 per hour

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national; we will respond in accordance with Local Law 144, within 30 days.