Front Office Representative

Job Overview

Front Office Representative – Full‑time, Jacksonville, FL (Ponte Vedra Beach)

Join the #1 Orthopedic Team in Northeast Florida. Southeast Orthopedic Specialists has delivered five‑star care since 2001 as the region’s trusted leader in orthopedic medicine.

• Competitive health & welfare benefits + HSA
• Monthly stipend for extra coverage
• 401(k) with company match
• 24/7 Employee Assistance Program
• PTO, paid holidays, and appreciation events
• Additional benefits as mentioned

• First point of contact for patients, greeting and managing check‑in.
• Collect accurate demographics, insurance, and required authorizations/referrals.
• Handle patient payments, co‑pays, and account balances; balance cash drawer daily.
• Verify insurance eligibility and benefits, escalating complex cases as needed.
• Schedule and update patient appointments, follow‑ups, and referrals.
• Scan and maintain patient records and documentation in the EMR system.
• Provide clear communication to patients regarding wait times, billing, and procedures.
• Maintain confidentiality and a professional, organized front office environment.

• High school diploma or GED required; additional healthcare/administrative training preferred.
• Minimum 1 year of patient registration/front office experience in a medical or healthcare setting.
• Knowledge of insurance rules, regulations, and medical terminology.
• Strong customer service, communication, and computer skills.
• Ability to multitask, stay organized, and remain professional under pressure.
• Bilingual (English/Spanish) strongly preferred.

This description is intended to provide only basic guidelines for job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.