Front Office Representative

Front Office Representative – Healthcare Outcomes Performance Co. (HOPCo)

Location: Full‑Time, Jacksonville, FL – Beaches location

Overview
Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five‑star care and changing lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence and are committed to providing industry‑leading care today while shaping the future of medicine tomorrow.

• Competitive health & welfare benefits + HSA
• Monthly stipend for extra coverage
• 401(k) with company match
• 24/7 Employee Assistance Program
• PTO, paid holidays, and appreciation events
• Aspiring a great work‑life balance and continuous professional growth

As the first point of contact for patients, you’ll keep our front office running smoothly while delivering excellent customer service. Your responsibilities include greeting patients, managing check‑in, verifying insurance, collecting payments, and scheduling appointments to ensure every patient feels welcomed, informed, and cared for.

• Welcome and check in patients, notify providers of arrivals.
• Collect accurate demographics, insurance, and required authorizations/referrals.
• Handle patient payments, co‑pays, and account balances; balance cash drawer daily.
• Verify insurance eligibility and benefits, escalating complex cases as needed.
• Schedule and update patient appointments, follow‑ups, and referrals.
• Scan and maintain patient records and documentation in the EMR system.
• Provide clear communication to patients regarding wait times, billing, and procedures.
• Maintain confidentiality and a professional, organized front office environment.

• High school diploma/GED required; additional healthcare/administrative training preferred.
• Minimum 1 year of patient registration/front office experience in a medical or healthcare setting.
• Knowledge of insurance rules, regulations, and medical terminology.
• Strong customer service, communication, and computer skills.
• Ability to multitask, stay organized, and remain professional under pressure.
• Bilingual (English/Spanish) strongly preferred.

Submit your application today! Be part of a team that values excellence, teamwork, and your career growth. Let’s make a difference—together!

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.