Assistant Community Manager

Description

Assistant Community Manager

Reports to:

Community Manager
Supervises:
No one (or property staff in the Property Manager’s absence)
Wage Status:
Hourly (Non exempt, eligible for overtime)

At Bainbridge, we believe the #1 thing we do every day is lease apartments. This position is for the super-organized person who enjoys working with people and helping prospects find their perfect home. As second in command under the Property Manager, this position will be responsible for keeping all resident files up-to-date in One Site, accounting for rents paid through the resident portal, handling delinquent residents, reviewing and approving the Final Accounting Statements (FAS), and preparing and delivering legal and formal documents.

As the Assistant Property Manager, you will also assist with the turnover process with new leases and lease renewals.

Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions.

• Show, lease and move in prospective residents.
• Maintaining an excellent customer service relationship with residents, vendors, co-workers and the community.
• Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure the same knowledge in leasing staff.
• Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans.
• Adhere to the Standard Operating Procedures.
• Play role in achieving community financial goals with assisting in the development, preparation and administration of the community’s capital and operating budgets.
• Provide clerical and phone support.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
• Review and approve Final Accounting Statements (FAS), ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards.
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in.
• Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and lease violations.
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Property Manager.
• Input all cash receipts to appropriate income accounts in One Site and prepare and generate list of deposit receipts and amounts in accordance with company standards.
• Complete all One Site computer training sessions and other One Site processes in accordance with operational policies and procedures.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceeding; ensure all evictions and legal proceeding are followed through to completion.
• Conduct resident move-outs in accordance with state law and company standards.
• Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases and other management approved debits and credits in One Site.
• Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Property Manager.
• Communicate effectively with owners, residents, vendors and co-workers.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Complete accounting Pre-Close and Month End Reports.
• May be responsible for entering in invoices for payment, if applicable.
• Monitor, follow up and maintain accurate information with all In House Collections, accordance with company standards.
• Prepare write offs on a monthly basis for the Property Manager’s approval.
• Other tasks or duties as assigned by supervisor.