Medical Receptionist

St Thomas Road Surgery are a small and friendly General Practice who are looking to recruit 2 committed, enthusiastic and team-orientated staff members to join our busy reception team.

The ideal candidate will have previous experience in a customer facing environment and be a confident communicator. You must be adaptable, flexible, and have an ability to multi-task and work under pressure. Whilst training will be given in the computer system (Systm One), the candidate will be IT proficient and have an interest in clinical coding and medical terminology.

We have two positions available, the first is 28 hours over three days, and the second is 20 hours over two days. Please state your preference of hours in the application

Main Duties/Key Tasks:

• Receive, welcome and advise patients
• Book and alter patient appointments
• Send, receive and action messages via the Systm One & Patchs
• Answer telephone enquiries from patients, staff and other external agencies
• Use the Practice's computer system (Systm One) with regards to patient information, appointments and practice information
• Receive and forward samples, specimens and other items
• Receive and action or forward incoming mail
• Assist medical staff with ad hoc administration type enquiries
• Contribute to the Reception team and provide an effective day to day Reception service
• Maintain patients medical and surgery administrative record systems
• Scanning and summarising
• Provide clerical and administrative support to other staff groups as appropriate
• Assist with health promotion and other related activities
• To cover duties for other members of staff for holidays, sickness and in the case of absence

St Thomas Road Surgery is a 5 Partner Practice caring for approximately 6400 patients.

We are based in the centre of Featherstone with a good CQC rating.

We are a teaching Practice and use Systm One.

• As a priority, ensure the front desk and telephones are answered first and before other tasks are undertaken.
• Greet patients courteously and ensure the appointment system is run efficiently.
• Greet visitors and third party contractors politely and professionally, ensuring information governance (IG) procedures are followed prior to their admittance to the practice.
• Challenge unidentified visitors in line with practice procedure.
• Help patients with any organisational queries.
• Monitor the flow of patients to and from the consulting/treatment rooms and manage queues through telephone and face-to-face interaction.
• Ensure patients are informed if a doctor is running late or called out on a visit or assisting colleagues.
• Advise patients of relevant charges for non-NHS services, accept payment and issue receipts.
• Explain practice arrangements and requirements for new and temporary patients and ensure appropriate paperwork is completed and processed.
• Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate. Direct queries on, either in house or to other services as appropriate.
• Deal efficiently with emergency situations, including urgent calls, visits and ambulance bookings.
• Ensure Systm One tasks, notifications and workflow are checked and actioned throughout the day, including phoning patients as directed.
• Empty script box regularly and complete electronic prescription requests on Systm One.
• Action online prescription requests regularly and promote the Practices online services.
• Take prescriptions to GPs for signing.
• Report any concerns regarding medication orders to the clinical team (e.g. over ordering, non-compliance).
• Collect and process post daily, open, date stamp, sort and file.
• Monitor supplies of stationary and consumables and notify appropriate staff member for ordering.
• Handle specimens as per practice protocol.
• Carry out additional duties as required e.g. post office, making tea and coffee.
• Oversee waiting and reception areas, ensuring they are kept tidy and relevant information is on display for patients, including checking, ordering and removal of leaflets as appropriate.
• Complete end of day check e.g. doors, windows, lights, computers etc.

Management of Appointment System

• Maintain working…