IT and Digital Support Technician

Location: The Prince of Wales Hospice, WF8 4BG

Salary: £29,339 (FTE)

Hours: 37.5 hours per week

We have an exciting opportunity to join our IT team as an IT and Digital Support Technician.

As IT and Digital Support Technician you will be part of the IT team, working in conjunction with our third‑party IT support provider to help deliver an effective and efficient IT service for all users.

• Ensure IT support requests are managed and communicated effectively and timely, causing minimal disruptions to users.
• Maintain, administer and directly support hardware including desktop PCs, laptops, tablets and mobile phones.
• Contribute to the development and implementation of IT systems and solutions across the hospice in both clinical and operational environments.
• Provide application, software, hardware and mobile device support within an IT environment.

• CompTIA A+ and N+ certification or an IT related Degree / High Diploma (or equivalent industry qualification or experience).
• Excellent knowledge of Microsoft Windows operating systems and MS Office/Office 365 suite.
• Excellent communication skills, strong attention to detail and a positive professional approach.

• All of our staff felt they make a real difference and are proud to work for the hospice.
• 97% of employees said they enjoy working with our team.

• 27 days annual leave plus bank holidays (pro rata).
• Enhanced sick pay and contributory pension scheme.
• Flexible and hybrid working arrangements (where appropriate).
• Staff wellbeing support, including Employee Assistance Programme.
• Eligibility for Blue Light Card discounts.
• Discounted on-site meals during working hours (at the hospice only).
• Discounted local gym memberships.
• Ongoing training and career development opportunities.
• Annual salary review.

For more information or an informal chat about the role, please contact Martin Ward, IT Manager:

Closing date:
Sunday 21st June 2026 at 11:59pm

We are conducting interviews throughout the listing and may close applications early.

We are unable to offer visa sponsorship for this role. Applicants must have and provide the Right to Work in the UK. Any job offer will also be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and 2 references.