Casual Retail Assistant

To assist the Shop Manager to help maximise income from sales. You will work either in the stock room or on the shop floor, deal with cash and sorting donations, and help ensure the shop is safe and attractive to customers. Good customer service skills are essential. As part of the shop team, you will help to promote awareness of the Hospice cause and philosophy.

You will comply with all Hospice and retail procedures and relevant legislation.

To operate the till and ensure the correct till procedures are always adhered to.

To ensure the shop is fully stocked at all times and merchandise is displayed to optimise its potential in accordance with company policy.

To promote gift aid.

To receive and encourage the public to donate stock

To sort donated goods for sale.

To deal with customer queries, inquires and complaints courteously both face to face and via the telephone.

To ensure shop housekeeping standards are maintained to company standards.

To safeguard The Prince of Wales Hospice retail property at all times and to inform the Shop Manager of any necessary repairs and maintenance.

To adhere to safe working practices

To fulfill any reasonable management requests deemed necessary

Our retail shops play a vital role in raising funds to support the care provided by The Prince of Wales Hospice. We are looking for enthusiastic and customer focused individuals to join us as Casual Retail Shop Assistants to join our bank of casual workers. This is a varied, hands-on role where you will help maximise shop income, while delivering excellent customer service and supporting our local community.

Casual Retail Assistant
Salary: £23,950 (FTE), £12.25 per hour Hours: Bank (flexible, as and when required)
Location: The Prince of Wales Hospice Retail Shops within The 5 Towns Area

About the Role

Working alongside the Shop Manager, you will help ensure the smooth and effective running of the shop. Duties will include:

Operating the till and following correct cash handling procedures

Delivering excellent customer service at all times

Promoting Gift Aid and encouraging donations

Sorting and preparing donated goods for sale, including some heavy lifting

Ensuring merchandise is attractively displayed to optimise sales

Maintaining high standards of housekeeping and presentation

Adhering to safe working practices and all Hospice policies

You will work either on the shop floor or in the stock room, helping to ensure the shop remains safe, welcoming and well stocked.

About You

To be successful in this role, you will:

Have retail experience and strong customer service and communication skills

Be able to merchandise stock effectively and handle donations

Be friendly, flexible, and able to work independently

Be willing to work across multiple locations local to the Hospice

Be confident supporting and training volunteers, where appropriate

Share the values of and be committed to supporting the work of the Hospice.

This bank role offers flexibility and hours to suit your availability.

Successful candidates will be added to our ‘bank’ list of workers. As such you will not be an employee of the Hospice but from time to time we may call upon you to work for us to provide cover. Inclusion on our ‘bank’ list does not affect your right to work elsewhere and to be listed on other casual work lists without hindrance.

Any offer of work is made purely at the discretion of the Hospice, and the Hospice is under no obligation to offer further work in the future.

For more information or to arrange an informal chat about the role, please contact Sarah Lowden, Deputy Retail Operations Manager:

Closing date:
Sunday 15th March 2026 at 11:59pm

• Good communication and interpersonal skills
• Experience of working with volunteers
• Display and merchandising and stock skills

• Ability to safely undertake manual handling operations

• Good standard of education with numeracy and literacy skills
• Willingness to undertake relevant training

• Able to work in a target driven environment.
• Able to work under supervision and carryout instructions
• Able to respect confidentiality
• Flexible approach to working hours
• To have a driving license and use of a car

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.