Casual Retail Assistant

To assist the Shop Manager to help maximise income from sales. You will work either in the stock room or on the shop floor, deal with cash and sorting donations, and help ensure the shop is safe and attractive to customers. Good customer service skills are essential. As part of the shop team, you will help to promote awareness of the Hospice cause and philosophy.

You will comply with all Hospice and retail procedures and relevant legislation., To operate the till and ensure the correct till procedures are always adhered to.

• To ensure the shop is fully stocked at all times and merchandise is displayed to optimise its potential in accordance with company policy.
• To promote gift aid.
• To receive and encourage the public to donate stock
• To sort donated goods for sale.
• To deal with customer queries, inquires and complaints courteously both face to face and via the telephone.
• To ensure shop housekeeping standards are maintained to company standards.
• To safeguard The Prince of Wales Hospice retail property at all times and to inform the Shop Manager of any necessary repairs and maintenance.
• To adhere to safe working practices
• To fulfill any reasonable management requests deemed necessary

Our retail shops play a vital role in raising funds to support the care provided by The Prince of Wales Hospice. We are looking for enthusiastic and customer focused individuals to join us as Casual Retail Shop Assistants to join our bank of casual workers. This is a varied, hands-on role where you will help maximise shop income, while delivering excellent customer service and supporting our local community.