Customer Experience Specialist
Listed on 2025-12-31
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Finance & Banking
Mortgage Loan Originator / Advisor, Banking Operations
Join to apply for the Customer Experience Specialist role at United Wholesale Mortgage
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United Wholesale Mortgage (UWM) is America’s #1 mortgage lender and we’re looking to fill an immediate need for Mortgage Operations Specialists.
MUST KNOW
- This is an 8-hour shift, Monday – Friday
- Requires 100% full-time, on-site attendance in Pontiac, MI
- Entering data
- Splitting and labeling loan packages
- Ordering verifications of income
- Verifying Social Security Numbers
- Indexing of loan conditions
- Ordering and uploading documents
- Loan verification
- Submitting summary report reviews
- Reviewing state and federal compliance
- Handling inbound and outbound calls
- High school diploma or equivalent
- No Mortgage experience necessary
- Comfortable with technology (experience using dual monitors)
- Process oriented
- Comfortable talking with clients over the phone
- Ability to multitask and adapt to change
- Positive attitude and willingness to learn
- Strong attention to detail
- Experience in a professional or office setting
- United Wholesale Mortgage is committed to excellence and empowers individuals to become the best version of themselves
- We provide opportunities to excel within the mortgage industry
- Equal Opportunity Employer (EOE). We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
- Paid time off (PTO)
- Promotion and growth opportunities offered
- Comprehensive health, dental and vision benefits offered
- Weekly paychecks
- Free 24/7 gym
- Complimentary fruit and drinks
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise.
Employment with UWM is at-will.
- Seniority level:
Entry level - Employment type:
Full-time - Job function:
Customer Service
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