Loss Mitigation Processor

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The Loss Mitigation Processor plays a critical role in assisting borrowers who are experiencing financial hardship and at risk of defaulting on their mortgage loans. This position supports the Loss Mitigation department by processing documents, coordinating communications, tracking application statuses, and ensuring compliance with investor, regulatory, and internal servicing guidelines.

• Review, track, and process incoming loss mitigation applications and borrower documentation (e.g., income verification, hardship letters, tax returns).
• Conduct preliminary assessments to ensure loss mitigation application packages are complete and elevate issues as needed.
• Communicate with borrowers, servicers, and internal departments regarding application status, missing documents, and next steps.
• Update and maintain loan servicing systems with accurate and timely information.
• Ensure compliance with federal regulations (e.g., RESPA, CFPB), investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA), and company policies.
• Assist in preparing and sending notices of receipt, incomplete application letters, and resolution decisions within required timelines.
• Monitor timelines for critical milestones (e.g., 5‑day, 30‑day, 120‑day) and elevate files nearing deadlines.
• Collaborate with Loss Mitigation Specialists and Underwriters to ensure a smooth borrower experience.
• Provide administrative support to the Loss Mitigation team, including reporting, data entry, and file maintenance.

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of experience in mortgage servicing, loss mitigation, or a related customer service/administrative role in financial services.
• Strong organizational and time‑management skills.
• Excellent written and verbal communication skills.
• Ability to handle sensitive customer information with discretion.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and loan servicing software (e.g., MSP, Fiserv, or equivalent).
• Knowledge of loss mitigation options (loan modification, forbearance, short sale, etc.) preferred.

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401(k) with employer match
• Mortgage discount and area business discounts
• Free membership to a state‑of‑the‑art fitness center, including exercise classes, sports leagues and a full‑size basketball court
• Wellness area with an in‑house primary‑care physician’s office, full‑time massage therapist and hair salon
• Gourmet cafeteria with homemade breakfast and lunch
• Convenience store featuring healthy grab‑and‑go snacks
• In‑house Starbucks and Dunkin'
• Indoor/outdoor café with Wi‑Fi

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job‑related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise.

Employment with UWM is "at‑will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Entry level

Full‑time

Customer Service