Crisis Hub Specialist

Exciting Career Opportunity! Common Ground is seeking a Crisis Hub Specialist to join the Common Ground Crisis Hub (CGCH) team.

• Full‑Time, 40 hours/week, Monday – Friday, 8a – 4p
• Full‑Time, 40 hours/week, Monday – Friday, 4p – 12a
• Part‑Time, 16 hours/week, Saturday/Sunday, 8a‑4p
• Part‑Time, 16 hours/week, Saturday/Sunday, 4p‑12a
• Contingent (2)

• $22.00 – $24.50 per hour, plus applicable shift differential.

The Common Ground Crisis Hub (CGCH) Specialists use a calm tone of voice, non‑judgmental listening, and trauma‑informed skills to welcome callers into the continuum of care at Common Ground. The position combines registration clerical duties with coordination and dispatch responsibilities and includes crisis intervention via telephone when needed. The CGCH Specialist tracks people’s movement through the crisis continuum, alerts the CGCH Manager when people are waiting too long or are stuck, and facilitates quick service initiation.

• Provide comprehensive crisis intervention and assist callers in finding their place in the crisis continuum via telephone.
• Maintain up to date records in the Electronic Health Record.
• Consistently exercise superior customer service skills with team members, individuals being served, and with the community.
• Provide follow‑up calls.
• Provide assessment and dispatch for face‑to‑face mobile crisis responses.
• For mobile crisis referrals, check CCBHC alignment and collect/share all necessary information.
• Check insurance in CHAMPS and Web Dennis.
• Check guardianship in Electronic Health Record.
• Contact and answer calls to/from Core Providers regarding people seeking mobile crisis services.
• Ensure that incoming and outgoing fax correspondence contains appropriate documentation.

• High school diploma or GED.
• Crisis Intervention experience (preferred).
• Satisfactory completion of Common Ground’s Crisis Intervention Training.
• Satisfactory completion of Applied Suicide Intervention Skills Training (ASIST).
• Demonstrated experience utilizing the Caplan Model of Crisis Intervention.
• Experience as a front office Medical Assistant (preferred).

• Non‑Profit mission‑driven, person‑focused environment.
• Opportunity for professional growth.
• Team‑oriented environment.
• An organizational culture of mental & behavioral health support for all.

• Generous paid time off (for eligible employees).
• Shift premiums (for eligible employees).
• Employer sponsored benefit & wellness plans (including 16% fringe pay, Calm App, etc.).
• Competitive wages.

Common Ground is one of the top‑ten crisis intervention organizations in the country. For over 50 years we have helped people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more. Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery.

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone. Common Ground is an Equal‑Opportunity/Affirmative‑Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.

Find out more at (Use the "Apply for this Job" box below)..org
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