Representative, Patient Access

Role Overview

Join to apply for the Representative, Patient Access Full Time Days role at Trinity Health MI
. The position is a full‑time day shift that requires 12‑hour days, 3‑12 shifts per week, every other weekend, and a holiday rotation.

• Perform the Patient Access process, completing accurate registration and pre‑registration for patients.
• Verify insurance eligibility, schedule procedures and appointments, and enter patient data for departments participating in PHS (Pathways Healthcare Scheduling).
• Coordinate multiple services in proper sequence and inform patients and doctors’ offices of insurance requirements for each service.
• Collaborate with multiple departments to best utilize equipment and facilities while accommodating physician preference and patient needs.
• Provide patient‑focused customer service, collect financial liability payments, and ensure patients meet financial requirements, including Medicare medical necessity, payer pre‑certifications, and referrals.
• Maintain courteous, professional manners, proactively develop customer relationships, and prioritize customer satisfaction.

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.
• Medical terminology knowledge and diagnostic & procedural coding knowledge (nice to have).
• Insurance verification experience with the ability to explain benefits and secure necessary authorizations.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.