Patient Representative

Overview

Patient Experience Representative at McLaren Health Care

Location:

West Bloomfield Township, MI

Salary: $16.00 - $19.00 per hour

Posted: 4 days ago

• Serves as internal resource for managers in the use of the online patient satisfaction survey data tool and related data analysis.
• Provides assistance and support to management in understanding survey reports and findings including:
• Evaluates survey results, identifying trends and target areas for improvement.
• Creates customized reports and presentations.
• Assists leadership in the developing action plans based on report data; monitors plan results.
• Monitors patient satisfaction “best practices” within healthcare industry; serves as organizational resource for related information.
• Assists in the development and implementation of various customer care programs to increase the awareness of quality care for the patients and their families.
• Assists in the development and implementation of policies and procedures that affect patient care and patient satisfaction.
• Builds and maintains effective working relationships with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image for the organization.
• Works with the patient, family members and medical staff as an advisor to facilitate the resolution of care issues.
• Provides education regarding patient relations topics to hospital personnel.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Complies with federal, state, and local legal and certification requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.
• Performs other related duties as required and directed.

• Associate degree in business administration or related field
• Six months previous customer service experience
• OR 3 years direct customer service experience

Preferred: Previous process improvement and customer service experience

• Schedule:
  
  Full-time
• Requisition :
• Daily Work Times: 8:00am-4:30pm
• Hours Per Pay Period: 80
• On Call:
  No
• Weekends:
  No

• Health Care Provider

• Hospitals and Health Care