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Service Desk Analyst
Job in
Pontiac, Oakland County, Michigan, 48340, USA
Listed on 2025-10-31
Listing for:
Infojini Inc
Full Time
position Listed on 2025-10-31
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Below are some of the required skills that they are looking for.
Responsibilities- Resource will not work on service desk but be assigned to a particular customer team for application support with the below job description.
- Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions.
- Participates in the implementation, maintenance and modifications of these software applications with programmers and/or vendors. Informs affected department users of modifications in procedures, reports, system capabilities and other related changes.
- Becomes the liaison between customer departments and IT staff as well as assists in the identification of department hardware and/or software needs.
- Initiates Information Technology determined process re-engineering methods in operating departments.
- Utilizes current county-wide and/or department specific software to complete assignments. Must have good organization and analytical skills and be an excellent communicator both written and verbally.
All your information will be kept confidential according to EEO guidelines.
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