IT Support Analyst

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• Provide technical support to end users to maintain business operations and minimize downtime.
• Execute and implement all personal computer software and hardware implementation plans.
• Provide testing and implementation of all personal computer components.
• Communicate / escalate issues and needs with the Senior IT Specialist in a timely manner.
• Where personal computer software and hardware components are deficient, implement changes to bring personal computer components into conformance.
• Provide direction for the development of flexible, integrated, easily maintained and operationally effective personal computer components.
• Maintain personal computer hardware and software in area of responsibility. Keeps current on new technologies and staff productivity tools.
• Responsible for maintaining incidents, change requests and CMDB CIs in Service Now.
• Assist in the installation, configuration, and management of server infrastructure (VMWare, Rubrik, etc), all Local and Wide Area Network systems such as Cisco switches and routers along with the full Meraki stack (Security appliance, Switches, Wireless, cameras).

• Bachelor Degree in Computer or Technology-related field is preferred.
• A minimum of 4 years of related experience in the following areas is required:
• Windows Client OS deployment and support
• Device support (PC, mobile device, printer, desk phone, etc)
• Office 365 (Entra AD, Outlook, Teams, One Drive, Sharepoint, etc)
• Active Directory (Users / Groups / Computers, DNS, DHCP, SCCM Remote Control, etc)
• Server management (patching, maintenance, etc)
• Equipment inventory, ordering and asset management
• Experience in the following areas is not required but recommended:
• MS Teams video conference / collaboration room systems
• Service Now (Incident Management, Change Management, CMDB)
• Cisco Call Manager / Unity Voicemail
• Must be able to occasionally lift and/or move up to 20 pounds.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Piston Group is proud to be an Equal Opportunity and Affluent Action Employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.