Technical Support Specialist

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As the Technical Support Specialist, you will play a critical role in resolving technical issues employees encounter. This position provides hands‑on support for hardware, software and networking issues; manages help‑desk requests, installs and maintains computer systems; and assists users across the organization.

• Diagnose and resolve issues with computers, software and network systems
• Log, track and document incidents and resolutions in the JAC Products Help Desk
• Perform system maintenance and patching
• Provide on‑site or remote technical support to users as needed
• Triage server, network and computer related incidents

• Strong technical troubleshooting and problem‑solving skills
• Ability to work independently and manage multiple priorities at once
• Proactive, customer‑focused approach

• Associate Degree in Computer Science or similar experience
• Minimum 3 years working with computers, networks and applications
• Two years of help‑desk or customer service experience preferred
• Understanding of enterprise data center concepts (Windows, networking, server administration)

JAC Products has been a pioneer in the Tier I automotive space for over 55 years and continues to test the limits of functional exterior trim products. We use advanced engineering techniques and cutting‑edge technology to design products that enhance the style and utility of vehicles.

JAC Products is an equal opportunity employer and gives equal consideration for employment to qualified applicants.

Mid‑Senior level

Full‑time

Information Technology

Motor Vehicle Manufacturing

Location:

Clarkston, MI