Team Leader, Network Services

The Network Team Lead provides direction, guidance and instruction for a team of Network Engineers & Administrators. The Network Team Lead will work with internal and external clients to maintain, analyze, and resolve technical issues of Network Infrastructure & related supporting software platforms. This position requires a highly technical person that has a deep understanding of Cisco Networking technologies, good operational experience and outstanding customer relations skills.

• Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software

• Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained

• Lead by setting a good example (role model) - behavior consistent with words. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort

• Encourage creativity, risk-taking, & constant improvement amongst the team. Recognize & celebrate team & team member accomplishments & exceptional performance. Intervene when necessary to aid the group in resolving issues

• Communicate clear instructions to team members & hold them accountable to goals & objectives

• Provide regular status reports on tasks accomplished, current issues and progress toward goals.

• Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable

• Acts as level 3 support personnel for client issues that cannot be resolved by other support tiers

• Manage vendor relationships and elevate issues when appropriate

• Provide capacity, performance, uptime and security reporting as requested. Implement industry best practices in terms of availability planning, security, scalability, and change management

• Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member

• Maintain a 99.5+% system uptime

Must Have

Qualifications:

• 3+ Years of experience as a leader in Information Technology

• 3-5 Years of experience in Network Engineering

• This position requires on-site attendance

• Experience troubleshooting Network & Infrastructure issues

• History of Excellent Client Service Skills (communications & relationship management)

• Experience running multiple large technical projects simultaneously

• Communicates well both verbally and non-verbally

• Strong problem-solving and decision-making skills

• Ability to work effectively and with minimal direct supervision

• Ability to translate business requirements to technical deliverables

• Experience in the implementation & support of Cisco Networking Technologies, specifically:

• Cisco Campus Technologies

• Cisco Wireless

Ability to work 100% on-site in Pontiac, Michigan

Nice to Have

Qualifications:

• Experience administering monitoring solutions such as Solarwinds Orion

• BS or BA degree in networking, telecommunications or information systems or equivalent experience

• Cisco Data Center (Nexus, ACI, Routing, WAN, DNA Center)

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