Patient Services Manager- Food and Nutrition

Employment Type:

Full time

Shift: Rotating Shift

Description:

Purpose Accountable for leading, guiding, & directing Trinity Health ministry area functional responsibilities. Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business;
Collaborate with System Services

Functional Area

, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Maintaining awareness of new industry developments & standards. Provides decision support, operations &/or optimization leadership focus.

Essential Functions Our Trinity Health Culture:
Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

• Providing advice, guidance & leadership to region & ministry leaders in developing strategies & in the achievement of performance goals.
• Enable Collaboration across & within System Services area, Regions & Ministries to ensure consistency & integration of strategy & operations

• Providing advice, guidance & leadership to System Services area, Regions & Ministries.
• Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice
• Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend

• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives
• Responsible for supporting regional efforts to comply with functional area priorities
• Accountable for the selection, evaluation & overall success of the functional leadership teams
• Organization-wide focal point for establishing functional strategies & governance over financials & staffing
• Accountable for communication between System Services area, Region & Ministry leaders

• Responsible for measuring & reporting KPIs/metrics & value delivery
• Providing advice, guidance & leadership for the colleague life cycle

Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

HS Diploma or equivalency required. Minimum of three years progressive experience in the field of healthcare food service management or an equivalent combination of education and work experience such as Certified Dietary Manager certification (CDM) and at least 5 years progressive supervisory/ management experience.

BA or BS degree preferred in institutional management, dietetics or equivalent degree Registered Dietitian preferred

Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & or smell.
• Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).
• Occasional Exposure to or subject to noise, infectious waste, diseases & conditions.
• Occasional Exposure to interruptions, shifting priorities & stressful situations.
• Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.
• Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.
• Continuous Perform manual dexterity activities & / or grasping / handling.
• Occasional Ability to climb, kneel, crouch & / or operate foot controls.
• Occasional Use a computer / other technology.
• Continuous Sit with the ability to vary / adjust physical position or activity.
• Continuous Maintain a safe working environment & use available personal protective equipment (PPE)
• Continuous Comply with Trinity Health’s Code of…