Stability Service Case Manager

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Lighthouse MI is a growing non‑profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long‑term economic stability.

Lighthouse owns and operates Spero Housing Group, a subsidiary non‑profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as Hand Up, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.

Lighthouse is hiring three (3) Supportive Housing Case Managers to work with formerly homeless and at‑risk of homelessness individuals and families placed at our Auburn Place Apartments. These positions will be headquartered in Pontiac, Michigan, and will work with clients in an on‑site setting throughout. The goal of Supportive Housing Case Managers is to assist community members in seeking and securing longer‑term housing solutions and increase their overall self‑sufficiency while maintaining their housing.

Case Managers will provide wrap‑around supportive services to clients as well as connect them to other community resources. The ideal candidate will be able to work well with a team of case managers, probation officers, and other on‑site community service providers to identify and address client needs related to housing stability. An ideal candidate will have great interpersonal skills to foster positive relationships with clients who may have significant barriers to accessing housing and resources, good writing skills, strong attention to detail, strong de‑escalation skills, and be willing to work a flexible schedule with trauma‑informed care and harm reduction tactics.

• Screen applications and community members and connect eligible community members to Permanente Supportive Housing opportunities
• Screen eligible community members for MSHDA Section 8 vouchers including managing and maintaining the MSHDA waitlist and MSHDA portal, as applicable
• Maintain a caseload of 15 clients
• Assist clients in obtaining personal documents necessary for the housing programs
• Outreach to landlords for mediation, negotiation, and tenant relations
• Link clients to resources for move‑in costs, furniture, moving services, etc.
• Provide ongoing case management services to clients following the Housing First model with a strength‑based approach by conducting in‑home/in‑community case management support at least monthly
• Complete timely programme entries, exits, and case notes using the Homelessness Management Information System (HMIS)
• Track case management activities and client outcomes in HMIS as well as in an internal tracking‑log
• Enter data in real‑time when possible, and at least within 48 hours
• Work closely with Property Managers
• Conduct general monthly housing inspections and assist clients with move‑ins
• Foster and coordinate inter‑agency collaborative solutions and referrals to help clients connect with shelter/housing, meet their goals, and attain long‑term stability.
• Ensure the proper maintenance of all client related files and records.
• Continuously improve and consistently implement various case management and data collection tools.
• Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client‑centered, and inclusive environment for clients, staff, interns, and volunteers.
• Assist with answering phones and crisis…