Stability Services Case Manager

Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability.

Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as Hand Up, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States

The Case Manager will work with formerly homeless individuals and families placed in Lighthouse’s permanent supportive housing program, to seek and secure longer-term housing solutions and increase their overall self-sufficiency. This case manager will provide wrap-around supportive services to clients as well as connect them to other community resources. The ideal candidate will be able to work well with a team of case managers to identify and address client needs related to housing stability.

An ideal candidate will also have great interpersonal skills to foster positive relationships with clients who may have significant barriers to accessing housing and resources.

Responsibilities & Duties

• Maintain a caseload of 18-22 clients
• Assist clients in obtaining personal documents necessary for the housing programs Conduct landlord outreach and client advocacy to create a pool of landlord resources that will accept the permanent supportive housing program
• Outreach to landlords for mediation, negotiation, and tenant relations Link clients to resources for move-in costs, furniture, moving services, etc Provide ongoing case management services to clients following the Housing First model with a strength-based approach by conducting in-home/in-community case management support at least monthly
• Maintain agency approval to transport clients in your personal vehicle Complete timely program entries, exits, and case notes using the Homelessness Management Information System (HMIS)
• Track case management activities and client outcomes in HMIS as well as in an internal tracking-log
• Enter data in real-time when possible, and at least within 48 hours
• Ensure data is entered into HMIS and other applicable systems by the given due date every month
• Assist clients in applying for and obtaining mainstream benefits
• Ensure the proper maintenance of client files and records
• Collect data to support the measurement of program outcomes
• Perform intakes for the PSH program via the Homelessness Management Information System (HMIS)
• Complete asset/needs assessments and assist clients in developing and implementing an Individual Service Plan outlining their goals and relevant action steps,
• Complete Housing Quality Standards (HQS) Inspections
• Assist clients in applying for and obtaining mainstream benefits including MDHHS and Section 8
• Implement and enforce program rules, policies, and procedures to ensure a safe and compliant environment for staff and clients
• Record and process client program fees (rent)
• Submit payment requests for monthly housing costs for clients as well as for ongoing client needs

Other Core Responsibilities

• Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with shelter/housing, meet their goals, and attain long-term stability. Ensure the proper maintenance of client related files and records.
• Continuously improve and…