Telesales Specialist

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Forge Skin is a high-performance DTC skincare brand committed to helping customers achieve great Skin Care Outcomes. We’re hiring a Telesales Specialist who will call customers after their purchase to understand their needs, recommend additional products, and close upsell opportunities that increase LTV and deepen customer loyalty.

This role is for someone who loves being on the phone, understands customer psychology, and thrives on hitting sales revenue targets.

• Make outbound post-purchase calls to customers to understand their skin concerns, expectations, and experience.
• Upsell and cross-sell relevant skincare products based on customer goals.
• Clearly explain product benefits and how they integrate into the customer’s existing purchase.
• Handle objections confidently and close sales directly on the call.
• Maintain accurate call notes, conversion data, and revenue impact in the CRM.
• Follow a structured call flow while still delivering a personalized experience.
• Collaborate with marketing and customer experience teams to share customer insights and improve retention strategies.

• 3-5+ years of telesales, outbound calling, or inside sales
  closing experience.
• Proven success in closing deals over the phone and achieving sales targets.
• Experience in DTC, eCommerce, or B2C subscription businesses is an advantage.
• Strong communication, persuasion, and objection-handling skills.
• Ability to quickly match customer needs with the right product recommendations.
• Familiarity with CRM tools and call tracking systems.
• A positive, energetic, and revenue-driven mindset with a customer-first approach.

💻 Fully remote role with US working hours

🚀 Be part of a fast-growing global skincare brand

📚 Sales training, scripts, and professional development

🌍 A young, ambitious, and international team scaling globally

Mid-Senior level

Full-time

Sales and Business Development

Wellness and Fitness Services