Sales & Support VA

Sales and Support Virtual Assistant (VA)

At Talent Pop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech‑savvy, and motivated to help customers find the right solutions, this role may be a perfect fit.

IMMEDIATE ACTION

REQUIRED:

APPLICATION FAST-TRACK! To ensure your application is reviewed by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code will not be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter SSVA in that field.

• Provide real‑time support to customers via live chat, email, SMS, and phone.
• Recommend products, assist in purchase decisions, and identify upsell/cross‑sell opportunities.
• Manage order inquiries, including shipping, tracking, returns, and refunds.
• Update CRM tools and track customer interactions accurately.
• Represent each e-commerce brand in a way that reflects their tone and values.
• Share customer feedback and insights to improve sales processes.
• Collaborate with internal teams to meet performance and service goals.

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles.
• Excellent written and verbal communication skills in English.
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools.
• Ability to work independently in a remote, fast‑paced environment.
• Detail‑oriented, proactive, and results‑driven.

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

• Performance‑based raises and commission opportunities.
• Paid time off.
• Monthly health stipend or HMO coverage to keep you feeling your best (location‑dependent).
• Recognition bonuses for outstanding performance.
• 100 % remote setup with a supportive, collaborative team environment.
• Career development opportunities.

Entry level – Full-time. Job function:
Sales and Business Development. Industries: IT Services and IT Consulting.

Join us at Talent Pop App and help shape the future of e-commerce sales and support. Apply today.