Financial Client Administrator

Our client in Pontyclun is looking for a Client Associate / Administrator to join their friendly and professional team.

You will play a key role in supporting the Financial Planners, Personal Assistants and Paraplanners - helping them deliver an exceptional service to every client, every time.

In this role, you'll be the engine that keeps the advice process moving; ensuring client information is accurate and up to date, handling new business efficiently, and keeping everything running like clockwork.

What you'll be doing:

Processing new business within agreed service standards
Liaising with providers and third parties to keep cases moving.
Working with colleagues, providers, solicitors, accountants and other professionals.
Actioning Letters of Authority and Transfers of Authority.
Ensuring clients and providers receive accurate documentation.
Taking incoming calls and delivering a professional, compliant service.
Handling daily post, scanning and allocating documents and issuing documentation.

What we're looking for:

Previous experience within a Financial Services environment
A detail-focused, highly organised administrator.
A confident communicator who builds positive relationships.
A proactive problem-solver who takes ownership and follows things through.
A flexible team member who's ready to adapt in a growing business.

Salary & Benefits:

Salary will be between 26-32k depending on experience - plus full company benefits:

Yearly bonus based on company and personal performance (up to 10%).
BUPA Private Medical Insurance.
Pension Plan (5% ER and minimum 3% EE).
Medicash Health Cash Plan.
Group Income Protection (75% of base salary).
Group Life Assurance (4x base salary).
28 days holiday (rising to 30 after 2 years' service).
Hybrid working after probationary period.
On going career development to include paid for professional exams.
Free parking on-site