Royal Mint - Tour Guides

The Royal Mint Experience are looking for Tour guides to join their team to work part time hours. Hours vary: 8:30 am to 9:30 pm on Fridays, Saturdays, Sundays, and school holidays (with the first tour at 9 am and the last at 8 pm), and 3:00 pm to 9:30 pm on weekdays (with the first tour at 3 pm and the last at 8 pm).

Description

Stafforce are looking to employ a number of Tour Guides to work a minimum of 6 hours per week. You will be required to be flexible and be able to work between Monday - Sunday including evenings on a rota based system.

Key Accountabilities:

Embrace the idea of 'the team' and actively work to ensure the success of the attraction. A conscientious attitude, ability to follow the script given and be open to receiving feedback from the management team.

Ensure you are always punctual ready to start working at the time your shift starts.

Ensure the highest standards of presentation are maintained throughout the attraction at all times.

Be courteous and professional to guests at all times.

Observe and report to the General/Duty Manager immediately any incidents which may affect the presentation, other employees or guests of the visitor attraction.

Person Specification:

Essential

Experience in retail, using tills, stock replen

Energetic, Happy, outgoing

Ability to engage members of the public

Ability to gather an audience and public speaking

Outstanding Customer Service

Creativity and Enthusiasm

A flexible, hands-on, can-do approach

Initiative and positivist

An excellent work-ethic and desire to develop skills

Desirable

Experience in amateur dramatics

Previous Experience of working in the Tourism Sector

Experience in group management to maintain tight booking times

Ability to speak a foreign language

Awareness of health and safety

Storytelling/ Interest in History

Part-time hours:
Minimum 6 hours per week

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.