Directorate Support Manager

Job Summary

An exciting opportunity has arisen for a dynamic individual to play a key role in shaping improvement and development across Gastroenterology and Endoscopy Departments within Cwm Taf Morgannwg University Health Board.

The post holder will have delegated responsibilities for a range of operational activities, working autonomously whilst driving decisions based on experience and specialist knowledge. This role will involve the analysis of complex data and monitoring of performance - with early identification of any variances and the development of robust and credible action plans.

This post will be critical in supporting the Senior Manager to ensure all services are delivered safely and effectively, in line with Ministerial targets, and using evidence based approaches.

This post is fixed term/secondment for 18 months to cover a secondment. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

• To ensure the delivery of high quality, safe and effective services in line with national and locally agreed standards.
• To ensure that all relevant qualitative and quantitative targets are delivered in a timely way and with the agreed resource framework.
• Responsibility for managing all operational aspects of activity, referral and performance management.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline ther you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Date posted: 19 February 2026

Pay scheme:
Agenda for change

Band:
Band 7

Salary: £48,527 to £55,532 a year per annum

Contract:

Fixed term

Duration: 18 months

Working pattern:
Full‑time

Reference number: 110‑AC071‑0226

Job locations:
Pan CTM – base to be agreed on appointment;
Llantrisant; CF72 8XR

• Educated to Degree Level in relevant subject, plus Master’s Degree in relevant subject (or equivalent).

• Project Management qualification or equivalent level of training or knowledge (e.g. Process Improvement / Lean / Six Sigma)

• Experience of translating complex information and presenting it in a range of formats.
• Ability to influence, negotiate with, and motivate senior managers and clinicians to assist in the development of forward‑thinking and joint…