Clerical Officer​/Receptionist A&E

Job Summary

To contribute to the provision of health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support in relation to emergency attendances and admissions. This service is provided 24 hours each day throughout the whole year. At all times the appropriate systems, procedures, policies and processes should be followed so that patients experience a smooth journey.

• Provide full reception service to patients, visitors and staff.
• Ensure all patients are registered, transferred, admitted and discharged correctly throughout their journey in the Emergency Department.
• Input and extract data from the PTient Administration System – WPAS.
• Perform full clerical duties following office procedures to ensure the smooth running of the Emergency Department.
• Co‑ordinate appointments and keep WPAS up‑to‑date at all times.
• Cover a mixture of shifts including days, evenings, nights and weekends on the reception area and clinical shop floor area.
• Respond to enquiries face‑to‑face and by telephone with excellent verbal communication skills.
• Handle sensitive information with confidentiality and provide support to emotional or distressed patients and visitors.
• Deal with communication barriers that may require tact and diplomacy.
• Act as the first point of contact at the Emergency Department.

This post is advertised as Welsh Desirable. While it is not essential, speaking and listening skills at Level 3 (equivalent to CEFR B2) or above will be considered an advantage during short‑listing and selection.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse region steeped in history. With nearly 13,500 staff, CTM is one of Wales’s largest employers, operating three General hospitals and a range of community facilities. CTM’s strategy focuses on uniting the region around shared health and wellbeing goals, guided by values of listening, respecting everyone, and working as one team.

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and ongoing learning and development.

• Date posted: 18 February 2026
• Pay scheme:
  Agenda for Change
• Band:
  Band 3
• Salary: £25,313 to £26,999 per annum
• Contract:
  
  Permanent
• Working pattern:
  Full‑time
• Reference number: 110-AC068-0226
• Location:
  
  Royal Glamorgan Hospital, Ynysmaerdy, Llantrisant, CF72 8XR

• Good standard of education (4 GCSEs grade C or above)
• NVQ III or equivalent level of knowledge, training or experience
• Computer literate
• Understanding of office software packages

• Awareness of vulnerable adult and children policies
• Knowledge of patient information systems
• Knowledge of unscheduled care performance targets
• Understanding of medical terminology

• Working independently and as part of a team
• Meeting deadlines and determining priorities
• Previous experience in a customer‑facing, administrative, or clerical role

• Previous experience in a similar role
• Previous NHS experience
• Experience of working with hospital IT systems
• Experience of dealing with the general public

• Good interpersonal and communication skills (verbal and written)
• Excellent customer‑care skills and ability to keep calm in stressful situations
• Use of own initiative and teamwork; accurate data inputting and IT skills
• Good use and understanding of the English language

• Welsh language speaking/listening skills at Level 3 or above
• Training in WPAS or experience with other patient information systems

• Self‑motivated and enthusiastic
• Flexible approach to work, able to work to deadlines and under pressure
• Organised, sympathetic manner and strong team‑working attitude

This post is subject to the Rehabilitation of Offenders Act (Exception Order) 1975 and requires a disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance for overseas applicants can be found in the criminal records checks guidance.

• Employer name:
  Cwm Taf Morgannwg University Health Board
• Address:
  Royal Glamorgan Hospital, Ynysmaerdy, Llantrisant, CF72 8XR
• Website: (Use the "Apply for this Job" box below)./