IT Support Technician - Apprenticeship; Level 3

Contract

• 31-40 hours per week
• Successful completion may lead to a permanent role

You will be required to work, in person, at Concrete Canvas Ltd in Pontyclun on a full-time basis (with time made for digital delivery of the Apprenticeship programme).

Please do not apply for the position if you have a Degree within Computer Science, or a similar discipline, as you will not be eligible for the Apprenticeship position.

Concrete Canvas Ltd (CC) is a leading construction manufacturing company dedicated to delivering high-quality products and solutions to our customers. The UK based company is led by our co-founders, who developed the patented technology of ‘Concrete on a Roll ®’ in the early 2000’s. CC is in an exciting growth phase. With a team of around 80 people, we are expanding rapidly, generating substantial resources and investing heavily to support continued growth.

CC has been recognised with numerous awards, including the St David Award for Innovation, Science & Technology, and the King’s Award for International Trade.

• Triage of all IT support and resource requests - be the front line for all end user enquiries, solving issues wherever possible
• Helping users with resetting passwords and other account issues
• Onboarding new users in relevant IT systems
• Providing at-desk support for office-based colleagues and remote support for non-office-based staff
• Checking emails for phishing according to end user requests
• Fixing printers and managing consumables
• Managing IT stores and spares stock
• Creating and initiating phishing simulation campaigns and providing user feedback based on the results
• Assisting the IT manager with deploying new hardware and software
• Escalating more complex issues to the IT manager

There may also be the opportunity to be involved with high level IT projects within the organisation, such as:

• Implementing a ticketing system
• Auditing and updating group policies
• Deploying Microsoft 365 technologies
• Maintaining the company’s virtualisation estate

• Customer-focused – Puts users and clients first when solving problems
• Good problem-solver – Thinks logically and works through technical issues calmly
• Attention to detail – Careful with tasks, systems and documentation
• Well organised – Manages time and tasks efficiently
• Clear communicator – Explains technical things in a simple, easy-to-understand way
• Team player – Works well with colleagues and external partners
• Flexible – Comfortable handling changes and new challenges
• Self-motivated – Takes initiative and works well independently
• Tech-savvy – Enjoys learning new systems and keeping up with technology
• Process-minded – Understands the value of following clear steps and best practices
• Reliable – Dependable, trustworthy and consistent
• Professional – Polite, respectful and positive in all situations

GCSE (or equivalent) in Maths and English at Grade A*-C/Level 2 are required

GCSE (or equivalent) in an IT subject is desirable, but not essential

• Strong troubleshooting skills across Windows environments, applications and hardware
• Basic understanding of networking concepts and infrastructure support
• Excellent communication and documentation skills
• Ability to manage and prioritise multiple tasks effectively in a fast-paced environment
• Willingness to learn and contribute to ongoing technical projects and initiatives

• Proven experience in a technical support or IT systems role
• Experience working with ticketing systems and managing incidents end-to-end
• Prior involvement in client onboarding
• Experience with Mac and Linux desktop environments
• Experience with Linux and Windows server environments
• Experience with ERP systems, especially SAP Business One

Catapwlt

Apprenticeship Level 3 – Digital Infrastructure Engineer Level 3

If successful, you will initially be invited to assessment at Catapwlt (via Teams to confirm eligibility – please have available proof of  any relevant certificates. You will be sent an application via Catapwlt Smart Assessor Digital Platform and it is a mandatory requirement to attend our Apprenticeship Awareness Session.

27th February 2026

Join our expanding team and be part of a dynamic company that values innovation, teamwork, and customer satisfaction. Ready for the challenge? Submit your CV and a cover letter detailing your qualifications and relevant experience to . For further information regarding the role or company, don’t hesitate to get in touch via the same email address.