Shop Manager; Talbot Green

We have a fantastic opportunity for an enthusiastic and passionate Shop Manager, who loves working with people.

Located in Talbot Green, our well-established shop is friendly and is at the heart of the local community.

Talbot Green is one our oldest shops and has built a loyal donor and customer base, meaning that although it is not one of our largest stores, it is consistently busy for sales and donations. The shop team take pride in producing beautifully merchandised windows, which are often the talk of the village and help to raise awareness of the shop and the charity.

The shop has a dedicated and long-standing volunteer team who are passionate about sustainability and upcycling and make sure the shop is welcoming and well presented forour customers.

The trading times are Monday to Saturday 9am-5pm.

As a Shop Manager, you'll be responsible for maximising the income and contribution by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service.

The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.

We are looking for someone with previous management and retail experience who is able to deliver targets and objectives. You will be commercially aware, with strong organisation skills, and a drive to provide excellent customer and donor experience through positive customer interactions and providing a well merchandised and presented shop floor.

As well as leading a paid Deputy Shop Manager, you will be expected recruit, motivate and grow the volunteer team who are crucial in supporting in the running of the shop. We give our Shop Managers autonomy, and are looking for someone who is able show initiative, taking responsibility for the performance of the shop, whilst demonstrating compassion for colleagues, volunteers and our supporters.

• Group Personal Pension Scheme with an employer contribution of 5%
• Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
• Life Assurance (Death in Service benefit)
• A comprehensive induction plan and learning and development opportunities
• Employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme, technology and mobile phone benefit
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
• Retail bonus scheme (subject to Shop Performance)

Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants.

Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and/or a…