Customer Team Leader

As a Customer Team Leader you will lead a small team in a fast‑paced Co‑op store, ensuring excellent customer service and smooth operation of daily activities.

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co‑op through community engagement and membership growth.

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising or team management (experience not essential).
• Strong sense of community and commercial awareness.
• Legal age of 18+ to authorise age‑related sales.

A mix of opening from 7am, closing to 10pm, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift.

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to your pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro‑rata, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Cycle‑to‑work scheme.
• Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it.
• Services to support your physical, mental and financial wellbeing.

• Driving Innovation
• Forging Relationships
• Co‑operation
• Inspirational Communication
• Supporting Change