Trade Sales Designer

Job purpose

The role of Kitchen Designer (Trade) is essential in delivering exceptional customer experiences through innovative and functional designs. It requires a blend of creativity and technical expertise, along with the ability to foster strong relationships with clients. To succeed, individuals will develop an in-depth understanding of product ranges and design systems, ensuring seamless collaboration with colleagues and delivering high-quality results.

• Develop a deep understanding of our product range, including furniture, appliances, work surfaces, and accessories.
• Proactively build a customer base of builders and tradespeople, nurturing relationships to drive referrals and recommendations to Sigma 3 Trade.
• Cultivate and maintain relationships with local builders, architects, and end customers, ensuring excellent service from start to finish to encourage future recommendations.
• Collaborate with builders and customers to tailor solutions that meet their specific requirements, supporting them in achieving their project goals.
• Increase brand awareness and generate leads by implementing the business plan, leveraging social media, and enhancing our reputation.
• Actively pursue new business opportunities and drive growth through our Referral and Reward Partner programs.
• Conduct home visits to gather technical information and measurements.
• Manage the complete sales process, from lead generation to installation, serving as the single point of contact for builders throughout the project.
• Order and oversee the delivery of kitchens, solid surfaces, and replacement items, coordinating with builders/clients on scheduling for templates and installations.
• Conduct site visits, address site queries, and ensure all aspects of the project run smoothly.
• Visit completed projects to capture content for social media and encourage client recommendations.
• Achieve and exceed agreed sales targets, conversion rates, and Gross Margins at Intake.
• Master relevant IT systems to facilitate design and showroom operations.
• Generate business through social media platforms and by maintaining an active presence in local communities.
• Ensure high service standards by staying in touch with customers from the initial meeting through to project completion.

• Design Expertise:
  Inspire customers with exceptional, on-trend designs and demonstrate a passion for design excellence.
• Will proactively take responsibility and ownership to deliver what is required, addressing issues, and providing solutions as well as seizing opportunities that arise.
• An entrepreneurial spirit who desires to drive high levels of business.
• Team Player:
  Collaborate effectively with the Trade team, contributing to a positive work environment.
• Work Ethic:
  Display a strong commitment to exceeding expectations and influencing team culture through example.
• Pace & Intensity:
  Work with urgency, meet deadlines, and motivate the team through organization and prioritization.
• Personal Responsibility:
  Own your goals and take accountability for achieving them.
• Continuous Improvement: take responsibility to continually improve your performance notably in conversion rates on sales to Intake Process.
• Competitiveness:
  Strive to be best in class within the industry and amongst your peers, showing this drive through work ethic and intensity.
• Attention to Detail:
  Maintain high standards in design, customer service, and communication, ensuring accuracy in documentation.
• Technical
  
  Skills:
  
  Develop a meticulous understanding of the product range and technical specifications.
• IT Proficiency:
  Master the various IT systems used in design work, working quickly and efficiently.
• Fast Learner:
  Embrace new challenges with a can-do attitude and the ability to learn on the job.
• Interpersonal
  
  Skills:
  
  Excel in communication, negotiation, and relationship-building, both within the company and with external clients.
• Customer Focus:
  Prioritise improving the customer experience, understanding, and anticipating their needs.
• Strong Values & Ethics:
  Uphold the company’s values by treating customers, colleagues, and suppliers with integrity and respect.

• Demonstrated…