Safeguarding Lead

Location: Talbot Green

Job title:

Safeguarding Lead

Reports to:

Head of Bereavement Services

Salary: £33,120

Location:

Hybrid working with 2 days a week in the office depending on location.

Hours:

Full Time, 37.5 hours, Monday-Friday.

Post No: 2

WSFT
01

Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

* Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite

* Ensure that bereavement boxes are available at each of these hospitals

* Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person

* Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person

* Provide support to individuals who witness the sudden death of a child or young person

* Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person

* To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has grown from strength to strength. During tis time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including;
Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

We are looking for a strong leader to manage the bereavement service including the operational delivery of immediate support and counselling and therapeutic support services, this includes the line management of the staff responsible for delivering this service.

We are proud of what we have achieved in Wales and the excellent service provided everyday by the support team. We are looking for a nurturer with experience of managing projects and service delivery with the ability and drive to motivate and support a varied and talented team.

Main duties:

Safeguarding Leadership & Case Management

* Act as the first point of contact for all safeguarding concerns raised internally or externally.

* Assess, triage, and respond to safeguarding concerns involving vulnerable bereaved parents, carers, siblings, or young people.

* Maintain accurate and confidential records in line with GDPR and 2wish policies.

* Liaise with statutory agencies (Social Services, Police, Health, Education) to ensure appropriate information‑sharing and coordinated responses.

* Ensure timely escalation of high‑risk cases to the senior leadership team.

Support to Families & Vulnerable Individuals

* Provide trauma‑informed safeguarding guidance to staff supporting families in crisis or acute grief.

* Monitor risks associated with complex family dynamics (e.g., domestic abuse, substance misuse, mental health crises, self‑harm, suicidal ideation).

* Offer safeguarding input into family support plans, therapeutic work, and follow‑up services.

* Contribute to safer engagement strategies for young people attending support sessions or activities.

Safeguarding at Events

* Work closely with the Events Team to ensure risk assessments for fundraising events account for vulnerable beneficiaries in attendance.

* Provide on‑the‑day safeguarding cover at key events when required.

* Support staff…