Apprentice Customer Support Advisor

Apprentice Customer Support Advisor

Location:

Civic Centre, Pontypool

Salary:
Apprenticeship rates or National Minimum Wage dependent on age. Contractual hours: 37. Basis:
Apprenticeship Package. Fixed term: 2 years.

Date posted: 12/06/2026. Job reference: REQ
006372.

Fixed term for 2 years.

Are you passionate about helping people and keen to start a career in customer service? We’re looking for a friendly and motivated Apprentice Customer Support Adviser to join our team.

In this role, you’ll be the first point of contact for customers and visitors
, providing frontline support across our Customer Care Centres and main switchboard. You’ll help customers with enquiries, process payments, and ensure everyone receives a positive, professional service.

• Welcome customers and visitors, providing information and guidance
• Handle face‑to‑face and telephone enquiries, including operating the main switchboard
• Support customers to log enquiries and access services
• Process payments in line with financial procedures
• Book appointments and signpost customers to the right services
• Help maintain a clean, organised and welcoming reception area

• A positive, approachable attitude and excellent communication skills
• Willingness to learn and develop new skills
• Good attention to detail, especially when handling payments
• Ability to work flexibly across different locations

This is a fantastic opportunity to gain valuable experience, develop customer service skills, and build a career in a supportive environment.

For an informal discussion regarding this vacancy please contact Salli Moreton, Career Development and Apprenticeship Lead – ,

You must demonstrate how you meet the Essential criteria listed in the attached Person Specification in order to secure an interview:

How to apply

Guidance for applicants Torfaen County Borough Council.

Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under‑represented groups.

Welsh Language Skills are desirable for this post but not essential.
You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager.

We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.

Please ensure that you only apply for this position via Torfaen Council’s vacancies website. CVs and applications submitted to any other websites are not received by us.

Torfaen County Borough Council
Civic Centre
Pontypool
NP4 6YB